Returns & refunds
Delivery · returns · refunds · cancellations
Delivery times
| Where | Option | Arrives | Cost |
|---|---|---|---|
| Accra | Same-day courier | Same or next day | GH₵ 35 · free over GH₵ 800 |
| Accra | Collect at 47 Park St | Within 2 days | Free |
| Ghana — outside Accra | Nationwide courier | 2–4 days | GH₵ 70 · free over GH₵ 1,500 |
| West Africa | Regional air freight | 5–10 days | GH₵ 320 |
- Delivery times are counted from when your payment is confirmed, and may run longer on public holidays.
- Collect free from 47 Park St, Accra, during opening hours. Bring your order reference.
- The exact price and time for your address are shown at checkout before you pay.
- We message you when your order is on its way.
Returns & exchanges
- Return or exchange any piece within 7 days of collecting or receiving it.
- It must be unworn, unwashed and undamaged, with the tags still attached.
- Pieces that have been altered at your request cannot be returned.
- To start a return, message us with your order reference. Bring it to the shop, or we arrange a pickup — return delivery is at your cost unless the item is faulty or wrong.
- Exchanges depend on stock, as most pieces come in small numbers.
Refunds
- We check returned items within 2 working days and confirm your refund.
- Refunds go back to the original payment method. Card and mobile money refunds usually take 5–10 working days to appear, depending on your bank or network.
- The original delivery fee is not refunded, unless the return is our mistake.
- Faulty or wrong item? Tell us within 48 hours of receiving it for a full refund, including delivery, or an exchange.
Cancellations
- Cancel any time before your order is collected or sent out, for a full refund. Message us with your order reference.
- Once an order has been sent out, it is handled as a return.
- We may cancel an order if the piece sold in the shop at the same time, the price was listed in error, or payment could not be confirmed. You get a full refund.
- If a payment failed, nothing was charged and there is nothing to cancel.
Contact
- Hours
- Mon–Sat, 9am – 7pm
- +233257878333
Last updated 13 September 2026